1.1. “The Company” shall mean:
Building Services London Ltd, registered in England & Wales
Registered Office: 25 Rowntree Path, Thamesmead, London, SE28 8BS
Registration No. 09839497, VAT No. 272632210, CIS Contractor No. 1688229547
Director/CIS Contractor: Stoyan Bakalov
1.2. “Customer” shall mean the person or organisation for whom the Company agrees to carry out work and/or materials.
1.3. “Operative” shall mean the representative appointed by the Company.
2. RIGHT TO REFUSAL
The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out work for a Customer this work shall be undertaken by the designated Operative of Company at its absolute discretion.
All prices shall be given as a firm cost (manifest errors exempted). Terms and conditions relating specifically to the quoted work, including in some cases a payment schedule, will apply.
The Company is VAT registered, thus all Company invoices include VAT. In case that the Company has agreed invoice rems with a Customer. The Invoice is due for payment within 30 days from the completion of the work.
The Company accepts cash, bank, and card (credit or debit) payments. In case of card payment the Customer will provide us with details of a card at the time the work is carried out and the Customer agrees that the Copmany can debit this card in accordance with Company’s charges. The payment card must have sufficient credit to cover all the charges. In the event that the Company is unable to charge Cstomer’s payment card for any reason, the Company reserves the right to cease work immediately.
6. ATTENDANCE & DELAYS
Where the date and time for work to be carried out is agreed by the Company with the Customer, the Company shall use its best endeavours to ensure that the Operative shall attend on the date at the time agreed. The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, and the Company shall be entitled to a reasonable extension of the time for performing such obligations.
7. LIABILITY OF ACCOUNTS
The Customer shall accept sole liability to discharge the Company’s account unless the Customer discloses to the Company when initially instructing the Company to carry out work and/or deliver materials that the Customer is acting on behalf of a third party (including, but not limited to, a Limited Company or partnership) and is receiving a written estimate in the name of the third party, which will appears on the written estimate.
8. TITLE OF GOODS
Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made by the Customer to the Company.
9.1. If the Customer cancels their instructions after formally accepting quoted work prior to any work being carried out or materials supplied, then the Customer shall be liable for any related expenditure on both labour and materials.
9.2. If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the work, then the Customer shall give notice in writing within 12 months to the Company and shall afford the Company, and its insurers, the opportunity of both inspect such works, and carry out any necessary remedial works if appropriate. The Customer accepts that if the Customer fails to notify the Company as aforesaid, then the Company shall not be liable in respect of any defects in the work carried out.
10. COMPLAINTS PROCEDURE
The Company always endeavours to provide the best service and products to Customers. However, the Company recognizes that, on rare occasions, there may be times where a Customer may not be completely satisfied. To ensure the Company would be able to respond promptly to ensure complete satisfaction, the Customer should read and follow Company’s complaints procedure below:
(a) As soon as possible after the completion of the works, the Customer should inspect the work to ensure everything has been carried out to Company’s usual high standards. In the unlikely event there is anything the Customer is not completely satisfied with, the Customer should contact the Company as soon as possible in order that the Company can promptly rectify any problems.
(b) Where the Company cannot resolve any
complaints using Company’s own complaints procedure, as a “Which?”
trusted trader the Company would use Which? Dispute Resolution Ombudsman
(WDRO)for dispute resolution. In the unlikely event of a complaint
arising and the Customer wishes to refer the complaint to WDRO by
calling 0117 981 2929 or via the website
11. GUARANTEES & WARRANTIES
11.1. The guarantee shall be for labour and materials supplied by the Company in respect of faulty workmanship or failed parts for 12 months from the date of completion. The guarantee will become null and void if the work/appliance that is completed/supplied by the Company is:
(a) Subject to misuse or negligence.
(b) Repaired, modified or tampered with by anyone other than an Operative. The Company shall accept no liability for, or guarantee suitability, materials supplied by the Customer and shall accept no liability for any consequential damage or fault.
11.2. The Company shall not guarantee any work in respect of blockages in waste and drainage systems, etc.
11.3. The Company will not guarantee any work undertaken on instruction from the Customer and against the written or verbal advice of the Operative.
11.4. Work is guaranteed only in respect of work directly undertaken by the Company and payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the Company will not be guaranteed.
11.5. The Company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the customer has been notified by the Operative either verbally or in writing of any other related work which requires attention.
11.6. Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works and the Company accepts no liability in respect of the effectiveness of such works or otherwise.
11.7. Any guarantees and warranties are not insurance backed.